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Purchasing FAQs

How do I get a copy of a tax invoice for my online order?

We'll include a printed tax invoice in your parcel delivery or post it to your home. This will be your proof of purchase.

If I’m based overseas, how do I get help?

If you have any questions, or need help shopping online, please use the contact form or email us on

How do I know if my item is available?

You'll be able to add all available items to your shopping basket. Any items that are not available will be marked on your screen and you won't be able to put them in your basket.

How do I place an order?

To place an order:

  1.  Add the items that you want to buy to the basket
  2.  Once you've placed all of the items that you want to buy in your basket, head to the 'Checkout'
  3.  You'll then be able to finalise your order by entering your payment and delivery details.

Can I send my order as a gift?

You'll be able to send your order as a gift but please note that the tax invoice will be sent with the parcel unless otherwise requested.

What if I don't receive my order or shipping confirmation?

If you haven't received an order or shipping confirmation email within 24 hours of placing your order, please use the contact form or email us on

Is it safe to enter my credit card details?

Yes, your information and online credit card transactions are transmitted through a secure connection using Secure Socket Layering (SSL) encryption technology. SSL locks all critical information passed from you to us, such as payment information, in an encrypted envelope, making it almost impossible for this information to be intercepted. You can identify this by looking at the URL - 'https' the 's' indicates you are in a secure area employing SSL. Your browser may also give you a pop up message that you are about to enter or leave a secure area. SSL is the system that is used by all reputable e-commerce sites. In the event of unauthorised use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Can I pay using PayPal?

Yes, you can pay using PayPal – just select this as your preferred payment method during the checkout process.

What if I've received my order and it's damaged?

In the unlikely event that your order arrives damaged, please immediately call us on 1300 666 552 Monday-Friday 9am-5pm and, Saturday 9am-3pm and Sunday 10am-2pm.

The item that I've received is wrong. What should I do?

If the parcel that you've received is wrong, please use the contact form or email us on